BUSINESS COMMUNICATION MCQ
Business Communication
Multiple Choice Questions
1. The flow or pattern of communication may be
(a) Downward
(b) Upward
(c) Diagonal
(d) Any of the above
2. Failure tocommunicate effectively inorganization is alsoknown as
(a) Flowofcommunication
(b) Communication failures
(c) Barriers tocommunication
(d) None of above
3. Communicationisan process.
(a) Ongoing
(b) Oneway
(c) Three way process
(d) None of the above
4. Memo, Report, Office order, Circulars, StaffNews- Letter, fax etc are the form of
(a) Non verbalcommunication
(b) Written communication
(c) Oral communication
(d) Audio visual communication
5. Facial expression; Gestures; Eye Contact; Nodding the head and physical
appearances are the formof
(a) Verbal
(b) Non verbalcommunication
(c) Oral communication
(d) Visual communication
6. Inoffensive language is a sureway to
(a) Build goodwill and reputation
(b) Break relationship
(c) Attract untalented staff
(d) All of above
7. This type of communication flow usually takes place between people of the
same status/level of hierarchy in the organization
(a) Downward flow
(b) Horizontal flow
(c) Vertical flow
(d) Upward flow
8. ____________is a written or a spoken message that uses words to exchange
ideas/information,
(a) Non verbal Communication
(b) Verbal Communication
(c) Informal Communication
(d) Both (a) and(b)
9. _________is an unspoken or written message that uses body language.
(a) Non verbalcommunication
(b) Verbal communication
(c) Informal communication
(d) Both (a) and(b)
10. Which of the following is nonverbal communication?
(a) Oral communication
(b) Written communication
(c) Audio-visual communication
(d) None of above
11. Which ofthe following in nonverbal communication?
(a) Body language
(b) Visual communication
(c) Audio-visual communication
(d) All ofabove
12. Whichofthe following is verbal communication?
(a) Facial expression
(b) Gesture
(c) Audio visualcommunication
(d) All ofabove
13. Non verbal communication includes
(a) Movement
(b) Eye contact
(c) Nodding thehead
(d) All of above
14. Which of the following is not example of written communication?
(a) Memo
(b) Office order
(c) Circulars
(d) TVnews
15. Which of the following is example of written communication?
(a) Notice, agenda, notes on agenda
(b) Minutes ofmeetings
(c) Leaflet/brochure/Handbills
(d) All of above
16. Which is the following is not advantage ofwritten communication?
(a) It takes much more time to compose a message in writing.
(b) The use of headings and bullets enable us to organize the material for better
understanding
(c) It also enables us to revise the contents if we find them unsuitable for the
recipientfrom the point of view of clarity
(d) All of above
17. There are C's of affective communication
(a) Five
(b) Seven
(c) Three
(d) Ten
18. Which of the following is/are not sevenC’sof effective communication?
(a) Clarity of expression
(b) Conciseness of message
(c) Courtesy towards recipient
(d) Co-ordination in work
19. Whichofthe following is/are not sevenC's of effective communication?
(a) Completeness of information
(b) Consideration for receiver
(c) Cooperation in work place
(d) Correctness off acts
20. Three must be atleast three persons to allow the completion of the process in
interpersonal communication
(a) False
(b) True
(c) Partly false
(d) None ofthe false
21. Oral communication consumes more time compared to written communication.
(a) False
(b) True
(c) Partly
(d) None of above
22. Lack ofplanning acts as a communication barrier.
(a) False
(b) True
(c) Partly
(d) None of the above
23. When people within the organization communicate with each other,it is said to be
(a) An informal communication
(b) An internal communication
(c) External communication
(d) Non-verbal communication
24. People also communicate within the organization at a personal level this is known
as
(a) An informal communication
(b) An internal communication
(c) Grapevine
(d) (a) or(c)
25. When the people in an organization communication with anyone outside the
organizationit is called
(a) An informalcommunication
(b) An internalcommunication
(c) External communication
(d) Non-Verbal communication
Answer's
1. (d) 6. (a) 11. (a) 16. (a) 21. (a)
2. (c) 7. (b) 12. (c) 17. (b) 22. (b)
3. (a) 8. (b) 13. (d) 18. (d) 23. (b)
4. (b) 9. (a) 14. (d) 19. (c) 24. (d)
5. (b) 10. (d) 15. (d) 20. (a) 25. (c)
Multiple Choice Questions
1. The flow or pattern of communication may be
(a) Downward
(b) Upward
(c) Diagonal
(d) Any of the above
2. Failure tocommunicate effectively inorganization is alsoknown as
(a) Flowofcommunication
(b) Communication failures
(c) Barriers tocommunication
(d) None of above
3. Communicationisan process.
(a) Ongoing
(b) Oneway
(c) Three way process
(d) None of the above
4. Memo, Report, Office order, Circulars, StaffNews- Letter, fax etc are the form of
(a) Non verbalcommunication
(b) Written communication
(c) Oral communication
(d) Audio visual communication
5. Facial expression; Gestures; Eye Contact; Nodding the head and physical
appearances are the formof
(a) Verbal
(b) Non verbalcommunication
(c) Oral communication
(d) Visual communication
6. Inoffensive language is a sureway to
(a) Build goodwill and reputation
(b) Break relationship
(c) Attract untalented staff
(d) All of above
7. This type of communication flow usually takes place between people of the
same status/level of hierarchy in the organization
(a) Downward flow
(b) Horizontal flow
(c) Vertical flow
(d) Upward flow
8. ____________is a written or a spoken message that uses words to exchange
ideas/information,
(a) Non verbal Communication
(b) Verbal Communication
(c) Informal Communication
(d) Both (a) and(b)
9. _________is an unspoken or written message that uses body language.
(a) Non verbalcommunication
(b) Verbal communication
(c) Informal communication
(d) Both (a) and(b)
10. Which of the following is nonverbal communication?
(a) Oral communication
(b) Written communication
(c) Audio-visual communication
(d) None of above
11. Which ofthe following in nonverbal communication?
(a) Body language
(b) Visual communication
(c) Audio-visual communication
(d) All ofabove
12. Whichofthe following is verbal communication?
(a) Facial expression
(b) Gesture
(c) Audio visualcommunication
(d) All ofabove
13. Non verbal communication includes
(a) Movement
(b) Eye contact
(c) Nodding thehead
(d) All of above
14. Which of the following is not example of written communication?
(a) Memo
(b) Office order
(c) Circulars
(d) TVnews
15. Which of the following is example of written communication?
(a) Notice, agenda, notes on agenda
(b) Minutes ofmeetings
(c) Leaflet/brochure/Handbills
(d) All of above
16. Which is the following is not advantage ofwritten communication?
(a) It takes much more time to compose a message in writing.
(b) The use of headings and bullets enable us to organize the material for better
understanding
(c) It also enables us to revise the contents if we find them unsuitable for the
recipientfrom the point of view of clarity
(d) All of above
17. There are C's of affective communication
(a) Five
(b) Seven
(c) Three
(d) Ten
18. Which of the following is/are not sevenC’sof effective communication?
(a) Clarity of expression
(b) Conciseness of message
(c) Courtesy towards recipient
(d) Co-ordination in work
19. Whichofthe following is/are not sevenC's of effective communication?
(a) Completeness of information
(b) Consideration for receiver
(c) Cooperation in work place
(d) Correctness off acts
20. Three must be atleast three persons to allow the completion of the process in
interpersonal communication
(a) False
(b) True
(c) Partly false
(d) None ofthe false
21. Oral communication consumes more time compared to written communication.
(a) False
(b) True
(c) Partly
(d) None of above
22. Lack ofplanning acts as a communication barrier.
(a) False
(b) True
(c) Partly
(d) None of the above
23. When people within the organization communicate with each other,it is said to be
(a) An informal communication
(b) An internal communication
(c) External communication
(d) Non-verbal communication
24. People also communicate within the organization at a personal level this is known
as
(a) An informal communication
(b) An internal communication
(c) Grapevine
(d) (a) or(c)
25. When the people in an organization communication with anyone outside the
organizationit is called
(a) An informalcommunication
(b) An internalcommunication
(c) External communication
(d) Non-Verbal communication
Answer's
1. (d) 6. (a) 11. (a) 16. (a) 21. (a)
2. (c) 7. (b) 12. (c) 17. (b) 22. (b)
3. (a) 8. (b) 13. (d) 18. (d) 23. (b)
4. (b) 9. (a) 14. (d) 19. (c) 24. (d)
5. (b) 10. (d) 15. (d) 20. (a) 25. (c)
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